Privacy Policy

 

Effective Date: July 7, 2026
 

Last Updated: July 7, 2026
 

Lawnberry ("Lawnberry," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us.
 

This Privacy Policy explains how Lawnberry collects, uses, stores, shares, and safeguards information obtained through our website, customer portal, mobile communications, online quote requests, recurring service plans, payment systems, and any other interaction you may have with our business.

Our goal is to be transparent about the information we collect, why we collect it, how we use it, and the choices available to you regarding your personal information.

This Privacy Policy applies to:

• Our website

• Online quote requests

• Customer accounts

• Online payments

• Recurring service plans

• Customer communications

• Email correspondence

• SMS/Text messaging

• Telephone conversations

• In-person service appointments

• Future Lawnberry mobile applications

• Any other products or services offered by Lawnberry

By accessing our website, creating an account, requesting a quote, scheduling services, purchasing services, or otherwise interacting with Lawnberry, you acknowledge that you have read and understand this Privacy Policy.
 

1. Definitions

For purposes of this Privacy Policy:

Personal Information means any information that identifies, relates to, describes, or could reasonably be linked to an individual customer.

Customer means any individual or business requesting information or services from Lawnberry.

Website refers to all Lawnberry-owned websites, customer portals, landing pages, and future web properties.

Services means lawn care, landscaping, maintenance, consultations, recurring service plans, estimates, and any related services offered by Lawnberry.

Device means any smartphone, computer, tablet, or other device used to access our website.

Cookies are small files placed on your device to improve website functionality and enhance your browsing experience.

 

2. Information We Collect

The information we collect depends on how you interact with Lawnberry.

We may collect information directly from you, automatically through your use of our website, from third-party service providers, or through technologies that support our business operations.

Information collected may include the following categories.

Personal Identification Information

When you contact Lawnberry, request services, or create an account, we may collect:

• First name

• Last name

• Company name (if applicable)

• Email address

• Mobile phone number

• Home phone number

• Mailing address

• Service address

• Billing address

• ZIP code

• Preferred contact method

• Preferred appointment times
   

Property Information

Because Lawnberry provides property maintenance services, we may collect information relating to your property, including:

• Property address

• Property type (Residential or Commercial)

• Lawn size or estimated dimensions

• Existing landscaping features

• Trees, shrubs, flower beds, irrigation systems, and hardscape features

• Service accessibility

• Gate codes (if voluntarily provided)

• Pets or safety considerations voluntarily disclosed by the customer

• Special service instructions
   

Quote Request Information

When requesting an estimate through our website, you may voluntarily provide:

• Requested services

• Desired service frequency

• Preferred appointment dates

• Budget information

• Additional project notes

• Uploaded photographs

• Property descriptions

• Special instructions
   

Providing this information helps Lawnberry prepare accurate estimates and deliver efficient service.

Customer Account Information

If Lawnberry provides online customer accounts, we may collect:

• Username

• Password (stored securely in encrypted form when applicable)

• Account preferences

• Saved service addresses

• Service history

• Invoice history

• Appointment history

• Communication preferences

• Payment preferences
   

Customers are responsible for maintaining the confidentiality of their account credentials.

Payment Information

Payments made through Lawnberry may be processed using secure third-party payment providers.

Depending on the payment method used, payment processors may collect:

• Cardholder name

• Credit or debit card information

• Billing address

• Transaction amount

• Payment confirmation

• Payment authorization data
  
   

Lawnberry does not store complete payment card numbers, CVV codes, or other sensitive payment credentials on our own servers.

All payment information is handled in accordance with the security standards of the applicable payment processor.

Uploaded Files & Images

Customers may voluntarily upload:

• Lawn photographs

• Property photographs

• Landscaping inspiration images

• Documents

• Other files related to requested services

These uploads are used solely for evaluating requested services, preparing estimates, documenting completed work, improving customer communication, or maintaining service records.

Communications

When you communicate with Lawnberry, we may retain records of:

• Emails

• Contact form submissions

• SMS/Text messages

• Customer support inquiries

• Appointment requests

• Quote discussions

• Feedback

• Survey responses
   

These communications help us improve customer service, maintain accurate records, and resolve disputes when necessary.

Information Collected Automatically

When visiting our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Browser version

• Device type

• Operating system

• Screen resolution

• Language settings

• Internet service provider

• Referring website

• Pages viewed

• Time spent on pages

• Click activity

• Date and time of visits

• Website navigation patterns

• Error logs

• Website performance information
   

This information helps us improve website functionality, diagnose technical issues, understand visitor behavior, and enhance the overall customer experience.

Cookies & Similar Technologies

Lawnberry may use cookies, pixels, local storage, web beacons, session identifiers, and similar technologies to:

• Remember customer preferences

• Keep users signed into customer accounts

• Maintain shopping or booking sessions

• Improve website performance

• Analyze visitor behavior

• Measure advertising effectiveness

• Detect fraud

• Improve security

• Customize website content
  
   

Most web browsers allow customers to modify cookie preferences or disable cookies entirely.

Please note that disabling cookies may affect certain website features or functionality.

Information from Third Parties

We may receive information from trusted third-party providers, including:

• Payment processors

• Website analytics providers

• Marketing platforms

• Scheduling software

• Customer relationship management (CRM) systems

• Mapping and address verification services

• Review platforms

• Advertising partners
  Fraud prevention providers

We only use this information to support our legitimate business operations and provide requested services.