Refund, Cancellation & Service Adjustment Policy

Effective Date: July 6, 2026

At Lawnberry, our goal is to provide professional, reliable, and consistent lawn care services while delivering a smooth experience for every customer. This policy explains our guidelines regarding service concerns, cancellations, recurring services, refunds, and account adjustments.

By scheduling services with Lawnberry, customers acknowledge and agree to the terms outlined below.

1. Service Quality Commitment

Lawnberry is committed to maintaining high service standards and delivering quality lawn care solutions. If you have a concern regarding a completed service, please contact us within 48 hours after service completion and provide details regarding the issue.

Our team will review the concern and determine the appropriate resolution, which may include:

A service correction or follow-up visit
An account credit
A service adjustment
Another appropriate solution determined by Lawnberry

2. Refund Policy

Refund requests are reviewed individually and may be considered in situations including:

A service was paid for but was not completed due to an error by Lawnberry.
A duplicate payment or billing error occurred.
Lawnberry is unable to complete a scheduled service and another solution cannot be provided.

Refunds are generally not provided for:

Services that have already been completed.
Situations where access to the property was unavailable.
Delays or issues caused by weather, unsafe conditions, or circumstances outside of Lawnberry’s control.
Customer dissatisfaction caused by conditions outside the agreed scope of service.

Lawnberry reserves the right to determine the appropriate resolution for each request.

3. Service Corrections

Before issuing a refund, Lawnberry may first attempt to correct the concern by providing a follow-up service visit or adjustment.

This allows Lawnberry the opportunity to address the issue and ensure our service meets the quality standards our customers expect.

4. Cancellation Policy

Lawnberry understands that schedules can change. To maintain efficient scheduling, routing, and availability for all customers, advance notice is required for cancellations or rescheduling requests.

One-Time Services

Cancellation or rescheduling requests must be submitted at least 48 hours before the scheduled service date and time.
Requests submitted less than 48 hours before the scheduled service may be subject to cancellation charges and may not qualify for a refund.
If Lawnberry has already dispatched a team, arrived at the property, or started service, charges may still apply.

5. Recurring Service Plans

For recurring lawn care services:

Customers may cancel future recurring services by contacting Lawnberry or through their Lawnberry customer account, if account management features are provided.
Cancellation requests must be submitted at least 48 hours before the next scheduled service date to avoid charges for the upcoming service.
Payments already processed for completed services are generally non-refundable.
Services completed before cancellation remain payable.
If a recurring payment is processed incorrectly after a valid cancellation request was received within the required timeframe, Lawnberry may issue a refund or account adjustment when appropriate.

Cancellation of recurring services does not remove responsibility for outstanding balances, completed services, or services scheduled within the cancellation period.

6. Weather, Property Conditions & Unavoidable Circumstances

Lawnberry is not responsible for delays, cancellations, or service interruptions caused by circumstances outside of our reasonable control, including:

Severe weather conditions
Unsafe working conditions
Lack of property access
Customer-requested delays
Other conditions that prevent safe completion of service

When possible, Lawnberry will communicate with customers and reschedule affected services at the earliest available opportunity.

7. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on the customer’s bank, payment provider, or card issuer.

8. Policy Updates

Lawnberry reserves the right to update or modify this policy at any time. Any updates will apply to future services and transactions after the revised effective date.

9. Contact Lawnberry

If you have questions regarding cancellations, refunds, or service concerns, please contact Lawnberry through our available customer support channels.

Thank you for choosing Lawnberry. We appreciate the opportunity to provide professional lawn care services and maintain your outdoor spaces.

Refund, Cancellation & Service Adjustment Policy

​

Effective Date: July 6, 2026

​

At Lawnberry, our goal is to provide professional, reliable, and consistent lawn care services while delivering a smooth experience for every customer. This policy explains our guidelines regarding service concerns, cancellations, recurring services, refunds, and account adjustments.

By scheduling services with Lawnberry, customers acknowledge and agree to the terms outlined below.

​

1. Service Quality Commitment

Lawnberry is committed to maintaining high service standards and delivering quality lawn care solutions. If you have a concern regarding a completed service, please contact us within 48 hours after service completion and provide details regarding the issue.

Our team will review the concern and determine the appropriate resolution, which may include:

A service correction or follow-up visit

An account credit

A service adjustment

Another appropriate solution determined by Lawnberry

​

2. Refund Policy

Refund requests are reviewed individually and may be considered in situations including:

A service was paid for but was not completed due to an error by Lawnberry.

A duplicate payment or billing error occurred.

Lawnberry is unable to complete a scheduled service and another solution cannot be provided.

Refunds are generally not provided for:

Services that have already been completed.

Situations where access to the property was unavailable.

Delays or issues caused by weather, unsafe conditions, or circumstances outside of Lawnberry’s control.

Customer dissatisfaction caused by conditions outside the agreed scope of service.

Lawnberry reserves the right to determine the appropriate resolution for each request.

​

3. Service Corrections

Before issuing a refund, Lawnberry may first attempt to correct the concern by providing a follow-up service visit or adjustment.

This allows Lawnberry the opportunity to address the issue and ensure our service meets the quality standards our customers expect.

​

4. Cancellation Policy

Lawnberry understands that schedules can change. To maintain efficient scheduling, routing, and availability for all customers, advance notice is required for cancellations or rescheduling requests.

One-Time Services

Cancellation or rescheduling requests must be submitted at least 48 hours before the scheduled service date and time.

Requests submitted less than 48 hours before the scheduled service may be subject to cancellation charges and may not qualify for a refund.

If Lawnberry has already dispatched a team, arrived at the property, or started service, charges may still apply.

​

5. Recurring Service Plans

For recurring lawn care services:

Customers may cancel future recurring services by contacting Lawnberry or through their Lawnberry customer account, if account management features are provided.

Cancellation requests must be submitted at least 48 hours before the next scheduled service date to avoid charges for the upcoming service.

Payments already processed for completed services are generally non-refundable.

Services completed before cancellation remain payable.

If a recurring payment is processed incorrectly after a valid cancellation request was received within the required timeframe, Lawnberry may issue a refund or account adjustment when appropriate.

Cancellation of recurring services does not remove responsibility for outstanding balances, completed services, or services scheduled within the cancellation period.

​

6. Weather, Property Conditions & Unavoidable Circumstances

Lawnberry is not responsible for delays, cancellations, or service interruptions caused by circumstances outside of our reasonable control, including:

Severe weather conditions

Unsafe working conditions

Lack of property access

Customer-requested delays

Other conditions that prevent safe completion of service

When possible, Lawnberry will communicate with customers and reschedule affected services at the earliest available opportunity.

7. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on the customer’s bank, payment provider, or card issuer.

8. Policy Updates

Lawnberry reserves the right to update or modify this policy at any time. Any updates will apply to future services and transactions after the revised effective date.

9. Contact Lawnberry

If you have questions regarding cancellations, refunds, or service concerns, please contact Lawnberry through our available customer support channels.

Thank you for choosing Lawnberry. We appreciate the opportunity to provide professional lawn care services and maintain your outdoor spaces.